Given that it is a five and a half hour drive from my house to my car dealership, I’m sure you can imagine that it takes a bit of planning to get there. While in the planning stages, I made a phone call and scheduled an appointment with the service department. In this first phone call, I asked for the sunroof TSB to be applied to my car, I explained that my power windows rolled themselves down in the middle of a blizzard and that I wanted them to do an oil change and warranty service inspection. This was about a month before I intended to actually go to the dealership. I needed to get a date and time on my calendar because, with a new puppy coming home soon and two teenagers, stuff tends to fill up quickly. At this time, I told the gal on the phone to make sure that it was noted that I would need a loaner car.… [Read More]