Road Trip Hell
Given that it is a five and a half hour drive from my house to my car dealership, I’m sure you can imagine that it takes a bit of planning to get there. While in the planning stages, I made a phone call and scheduled an appointment with the service department. In this first phone call, I asked for the sunroof TSB to be applied to my car, I explained that my power windows rolled themselves down in the middle of a blizzard and that I wanted them to do an oil change and warranty service inspection. This was about a month before I intended to actually go to the dealership. I needed to get a date and time on my calendar because, with a new puppy coming home soon and two teenagers, stuff tends to fill up quickly. At this time, I told the gal on the phone to make sure that it was noted that I would need a loaner car. I explained to her that I was coming from Spokane and I was assured that they would reserve one for me.
Flash forward almost a month. I called on Wednesday to verify that they would have a loaner for me. On the phone I was told that they had only scheduled me to apply the sunroof TSB. I corrected this with the gal on the phone, explaining that my power windows were haunted, that I needed to do my warranty inspection and that my car needed an oil change before the stuff turned into sludge. She said she corrected my file and then I asked her what the status was on my getting a loaner. She hesitated and said, “Do you need one?” I explained that I did, that I had asked for one in the previous phone call. I was told, “Okay. We’ll definitely have something here for you when you arrive on Friday.”
Cars | Random Gemini | 
August 2, 2009 8:24 am | 
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